Contact Us
We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Response Time
- • General inquiries: 24-48 hours
- • Technical support: 12-24 hours
- • Business inquiries: 2-3 business days
Before Contacting Us
Many common questions can be answered quickly by checking these resources:
- →Video generation issues: Check your credit balance and try regenerating
- →Payment questions: Visit our Pricing page or Refund Policy
- →Account help: See our FAQ for common account questions
- →Technical problems: Try clearing your browser cache or using a different browser
When Contacting Us, Please Include
- ✓Your registered email address
- ✓A detailed description of your issue or question
- ✓Screenshots if applicable (for technical issues)
- ✓Transaction ID (for payment or refund inquiries)
- ✓Video generation ID (if reporting a generation failure)
VidaiproHub